Frequently
Asked Questions
Specialties
Your Guide to REVA Global Medical
Virtual Assistants
Choosing the right virtual assistant for your medical practice can feel overwhelming, but REVA Global is here to make it simple. Our tailored solutions are designed to meet the unique needs of healthcare professionals, ensuring you get the support you need to streamline your workflow, improve efficiency, and focus on patient care. Explore these FAQs to learn how we can help you!
What is a Medical Virtual Assistant (MVA)?
A Medical Virtual Assistant (MVA) is a highly trained professional who provides remote administrative, clinical, and back-office support for healthcare practices. By handling routine tasks, MVAs allow healthcare providers to focus more on patient care.
What services does REVA Global Medical offer?
REVA Global Medical offers a wide range of services through our skilled Medical Virtual Assistants. Here are some top tasks that we can support but not limited to:
– Insurance verifications
– Prior authorizations
– Patient scheduling and follow-ups
– EMR/EHR management
– Front desk triage
– Office administration
– Revenue cycle management
– New patient intake and onboarding
– Prescription refills
Our MVAs are trained to support various medical specialties, ensuring that your practice operates efficiently. To learn more about how our services can be tailored to meet your specific needs, schedule a strategy session with our team today.
How can a Medical Virtual Assistant save me time and money?
By outsourcing administrative and operational tasks, practices can save significantly compared to hiring in-house staff. Our MVAs allow you to reduce overhead costs while maximizing productivity, enabling you to focus on patient care.
Are your Medical Virtual Assistants trained in HIPAA compliance?
Yes, all our Medical Virtual Assistants are rigorously trained in HIPAA compliance. They are also bound by the Data Privacy Act of 2012 in the Philippines, ensuring the highest level of confidentiality and professionalism.
What types of practices can your Virtual Assistants work with?
Our MVAs are equipped to support a wide variety of healthcare specialties including but not limited to:
– Fertility/IVF
– Surgery and surgical centers
– Neurology
– Psychiatry
– Dental
– Obstetrics and Gynecology
– Urology
– Rheumatology
– Dermatology
– Pediatrics
– General Practitioners/Primary Care Physicians
– Pain management centers
– Behavioural Health
How is my Virtual Assistant managed?
Each client is assigned a dedicated Client Services Manager (CSM) who oversees the relationship between you and your MVA. The CSM ensures seamless communication and optimal performance to meet your practice’s goals.
How can I get started with REVA Global Medical’s services?
Getting started is easy. Schedule a strategy session through our website, where we will assess your needs and match you with a dedicated Medical Virtual Assistant tailored to your practice’s requirements.
What if I am not satisfied with my assigned Medical Virtual Assistant?
Your satisfaction is our priority. If you are not satisfied with your assigned MVA, we will work with you to find a better match for your practice.
Do you offer a trial period for your services?
We understand the importance of finding the right fit. Please contact us to discuss trial options that suit your practice’s specific requirements.
Do you offer part-time availability?
At this time, our MVAs work full-time (40 hours per week) to provide consistent and reliable support for your practice.
Still have questions?
If you can’t find the answers you’re looking for, we’re here to help. Schedule a strategy session with our team today, and we’ll be happy to address your questions and find solutions tailored to your practice’s needs.
Not Sure Where To Start?
Check out our comprehensive guide that includes over 100 medical tasks you can have done for you with a trained Medical Virtual Assistant!
Not Sure Where To Start?
Check out our comprehensive guide that includes over 100 medical tasks you can have done for you with a trained Medical Virtual Assistant!