Frequently
Asked Questions

REVA Global Medical offers a wide range of services through our skilled Medical Virtual Professionals. Here are some top tasks that we can support but not limited to:

– Insurance verifications
– Prior authorizations
– Patient scheduling and follow-ups
– EMR/EHR management
– Front desk triage
– Office administration
– Revenue cycle management
– New patient intake and onboarding
– Prescription refills

Our MVPs are trained to support various medical specialties, ensuring that your practice operates efficiently. To learn more about how our services can be tailored to meet your specific needs, schedule a strategy session with our team today.

By outsourcing administrative and operational tasks, practices can save significantly compared to hiring in-house staff. Our MVPs allow you to reduce overhead costs while maximizing productivity, enabling you to focus on patient care.

Yes, all our Medical Virtual Professionals are rigorously trained in HIPAA compliance. They are also bound by the Data Privacy Act of 2012 in the Philippines, ensuring the highest level of confidentiality and professionalism.

Our MVPs are equipped to support a wide variety of healthcare specialties including but not limited to:

– Fertility/IVF
– Surgery and surgical centers
– Neurology
– Psychiatry
– Dental
– Obstetrics and Gynecology
– Urology
– Rheumatology
– Dermatology
– Pediatrics
– General Practitioners/Primary Care Physicians
– Pain management centers
– Behavioural Health

Each client is assigned a dedicated Client Services Manager (CSM) who oversees the relationship between you and your MVP. The CSM ensures seamless communication and optimal performance to meet your practice’s goals.

Getting started is easy. Schedule a strategy session through our website, where we will assess your needs and match you with a dedicated Medical Virtual Professionals tailored to your practice’s requirements.

Your satisfaction is our priority. If you are not satisfied with your assigned MVP, we will work with you to find a better match for your practice.

We understand the importance of finding the right fit. Please contact us to discuss trial options that suit your practice’s specific requirements.

At this time, our MVPs work full-time (40 hours per week) to provide consistent and reliable support for your practice.

Our MVPs undergo extensive training in medical authorization processes, HIPAA trained, payer-specific requirements, and EMR systems. They receive ongoing education to stay current with changing insurance regulations and industry best practices

Absolutely. We are fully HIPAA trained with robust security measures including encrypted communications, secure data storage, regular security audits, and strict access controls. All MVPs sign comprehensive confidentiality agreements and undergo background checks.

We don’t require any long-term contracts — our partnerships are built on results, not commitments. If you’re not completely satisfied, our dedicated Client Services Manager will work with you to find a better-fit Medical Virtual Professional to meet your practice’s needs.

Yes, our MVPs are trained on all major EMR systems and many others. We ensure seamless integration with your existing workflows and systems.