how to grow your business using virtual assistants

In this podcast episode of the Freedom Founders, host Dr. David Phelps sits down with Bob Lachance, founder of REVA Global Medical, to explore how Medical Virtual Assistants are transforming the healthcare industry. Bob shares how outsourcing tasks like insurance verifications, prior authorizations, and front desk management to trained Medical Virtual Assistants can significantly reduce costs and increase revenue for dental and medical practices. One client, for example, saved $8,000 in denied claims with just one insurance carrier—highlighting the ROI of hiring specialized virtual support.

Bob explains REVA Global Medical’s rigorous hiring and training process, where only 5% of applicants are endorsed to clients, ensuring practices get highly competent and reliable team members. With virtual assistants working remotely from the Philippines, practices can benefit from a service-oriented culture, HIPAA-certified staff, and cost-effective solutions—paying $12 per hour instead of $30-$36 for equivalent tasks.

The episode also touches on how Medical Virtual Assistants free up on-site staff, allowing them to focus on higher-value tasks while virtual team members handle administrative burdens. From improving operational efficiency to driving practice growth through better time management and marketing support, the value of delegating to Medical Virtual Assistants is clear.

Bob closes the conversation by encouraging healthcare professionals to take action—even starting small—and offers direct consultation to identify opportunities for delegation and growth using virtual assistant support.