What Questions Should Doctors Ask Staffing Services?

When considering medical staffing services, doctors want clear answers about how everything works. At REVA Global Medical, we understand that choosing a staffing partner affects patient care, practice efficiency, and your bottom line. This guide answers the 10 most common questions doctors ask about our services.

1. What Is Your Credentialing Process—And How Fast Can You Get Staff Ready?

REVA Global Medical recruits Medical Virtual Assistants from the Philippines, specifically looking for professionals with at least 1-2 years of experience in medical-related backgrounds. Our team carefully screens each candidate to ensure they meet the high standards healthcare practices require.

Our virtual assistants are trained to handle critical administrative and operational tasks before they’re matched with practices. This includes HIPAA compliance training, EMR/EHR system familiarity, and practice-specific procedures.

The typical timeline from initial consultation to having a fully trained virtual assistant working in your practice is 2-3 weeks. This includes matching you with the right VA based on your specific needs and providing any additional training on your particular systems.

We use DISC profiling for all Virtual Assistants to ensure we match professionals with the most suitable personality to the tasks your practice needs. This personality-based matching helps create better working relationships from day one.

2. What Kind of Liability Coverage Do You Provide?

As a virtual staffing service providing administrative support rather than hands-on clinical care, our focus is on data security and compliance protection. All REVA Global Medical Virtual Assistants strictly adhere to HIPAA policies and receive comprehensive training on protecting patient information.

Since our virtual assistants work remotely and handle administrative tasks like insurance verification, appointment scheduling, billing coordination, and patient communication, they operate under your practice’s existing malpractice coverage for administrative functions.

We maintain professional liability coverage for our operations and have clear protocols for data security incidents. Our virtual assistants use secure, HIPAA-compliant systems and follow strict privacy procedures to protect your practice and your patients.

3. What Roles Do Your Virtual Assistants Support?

REVA Global Medical specializes in administrative and operational support for healthcare practices. Our Medical Virtual Assistants handle tasks that free up your in-house staff to focus on direct patient care.

Common tasks include:

• Insurance verification and eligibility checks
• Appointment scheduling and calendar management
• Patient billing and payment coordination
• Prior authorization processing
• Medical records management and documentation
• Patient communication and follow-ups
• Referral coordination
• Data entry and database management
• VOIP phone call handling

We serve IVF clinics, dental practices, orthodontics, veterinary clinics, primary care physicians, behavioral health practices, and pain management clinics. Each virtual assistant is trained to understand the specific workflows and terminology relevant to their assigned specialty.

4. How Do You Vet and Screen Your Staff?

REVA Global Medical follows a rigorous selection process. Founded by Bob Lachance and George Cortes, our goal is to find the best Virtual Assistants in the Philippines and train them to provide the highest quality of service.

Our screening process includes:

• Verification of medical-related work experience (minimum 1-2 years)
• Background checks and reference verification
• Skills assessments for administrative competencies
• DISC personality profiling to match assistants with suitable roles
• Technical proficiency testing for common medical software
• Communication and customer service evaluation
• HIPAA training and certification

We thoroughly review all submitted requirements to ensure a smooth transition for your practice. Our team carefully evaluates each candidate before they become part of the REVA Global network.

5. What Are Your Rates and Pricing Models?

REVA Global Medical offers competitive pricing designed to help healthcare practices reduce costs while maintaining quality service. Our virtual assistants provide significant savings compared to hiring full-time in-house staff.

Contact us directly for specific pricing tailored to your practice’s needs. We offer flexible arrangements based on:

• Number of hours needed (part-time or full-time equivalent)
• Specific tasks and responsibilities
• Practice size and specialty
• Service level requirements

We provide transparent pricing with no hidden fees. You’ll know exactly what you’re paying for before committing to our service.

6. How Do You Manage Turnover and Continuity?

REVA Global values long-term relationships and staff retention. We’ve built a supportive work environment that helps virtual assistants thrive in their roles.

If a Virtual Assistant isn’t a good fit for your practice, we work quickly to ensure a more suitable VA takes over responsibilities. Our Client Services Managers stay involved to ensure your goals are met according to your established systems and processes.

We provide backup coverage and cross-training to minimize disruptions. If your primary VA is unavailable, we have protocols in place to ensure your administrative tasks continue without interruption.

Our commitment is simple: your practice operations shouldn’t suffer because of staffing changes. We handle transitions smoothly with proper knowledge transfer and documentation.

7. How Do You Integrate with Our Practice Systems?

REVA Global Medical virtual assistants are trained to work with common healthcare technology platforms. We integrate smoothly with the systems you already use.

Technical capabilities include:

• Major EMR/EHR platforms (Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, and others)
• Practice management software
• HIPAA-compliant communication tools
• Patient portal systems
• Billing and insurance verification platforms

Technical requirements: Each virtual assistant has a stable primary wired Internet connection with minimum download/upload speeds of 8mbps (10mbps preferred), plus a backup connection with minimum 5mbps speed. This ensures reliable connectivity for your practice operations.

We provide technical support to address any integration issues. Our team works with you during the onboarding process to ensure smooth access to your systems with proper security protocols in place.

8. How Do You Handle Training and Supervision?

REVA Global Medical provides initial training for all virtual assistants before they begin working with practices. However, we recognize that each practice has unique workflows and preferences.

During onboarding, we work with you to train your VA on:

• Your specific EMR/EHR system configuration
• Practice-specific procedures and protocols
• Provider preferences and communication style
• Patient population characteristics
• Your practice’s customer service standards

Ongoing support includes:

• Client Services Managers who oversee service delivery
• Daily End of Day Reports showing what was accomplished
• Regular check-ins to address any concerns
• Continuing education on healthcare regulations and best practices
• Performance monitoring and feedback systems

You maintain day-to-day direction of your virtual assistant’s work. We provide the structure and support to ensure they succeed in helping your practice.

9. What Is Your Replacement Policy?

REVA Global Medical stands behind the quality of our virtual assistants. If performance issues arise, we address them promptly.

Our approach includes:

• Clear performance expectations set from the beginning
• Regular feedback to address concerns early
• Performance improvement support when needed
• Quick replacement if an assistant isn’t meeting your needs
• Smooth transition process with proper handoff documentation

We don’t charge replacement fees if a match doesn’t work out during the initial period. Our goal is finding the right fit for your practice, even if that means trying more than one assistant.

Backup coverage is always available for planned absences or unexpected situations. You won’t be left without support.

10. What Metrics and Performance Guarantees Can You Provide?

REVA Global Medical provides transparency through regular reporting and performance tracking.

You receive:

• Daily End of Day Reports showing tasks completed
• Productivity metrics for assigned responsibilities
• Quality tracking for accuracy in administrative tasks
• Communication logs and patient interaction summaries
• Regular performance reviews with your Client Services Manager

We measure success by how well your practice operations improve. Common outcomes practices experience include:

• Faster insurance verification and reimbursement processes
• Reduced administrative workload for in-house staff
• Improved appointment scheduling efficiency
• Better patient communication and follow-up
• Decreased days in accounts receivable
• Lower administrative costs compared to full-time employees

We work collaboratively with you to define success metrics that matter for your specific practice. Your satisfaction is our priority, and we adjust our approach based on your feedback and results.

Why Choose REVA Global Medical?

REVA Global Medical transforms the way medical practices operate by providing highly trained virtual assistant services that enable healthcare providers to focus on delivering exceptional care.

We are a family-oriented organization that values quality, efficiency, and client satisfaction. Our network is a gathering place of great minds, loyal perseverance, and exceptional heart.

When you partner with REVA Global Medical, you get:

• Carefully selected and trained Medical Virtual Assistants
• Flexible support tailored to your specialty and needs
• Committed Client Services Managers overseeing your account
• Transparent communication and regular reporting
• Cost savings without sacrificing quality
• A team that understands healthcare operations

Our virtual assistants help practices streamline operations, reduce administrative burden, and improve patient care through dedicated professional support.

Ready to learn more about how REVA Global Medical can support your practice?

Visit revaglobalmedical.com or contact us to discuss your specific needs and get started with a Medical Virtual Assistant who can make a real difference in your practice operations.