Virtual Staffing Solves Healthcare Burnout Crisis

Healthcare burnout has reached critical levels, with studies showing providers spend two hours on paperwork for every hour of patient care. In this episode of Healthcare Journeys, host Kevin Rosenquist sits down with Bob Lachance, founder and CEO of REVA Global Medical, to explore how virtual medical assistants are transforming healthcare operations.

Lachance explains how the staffing crisis intensified post-COVID, forcing practices to find innovative solutions. Virtual medical professional handle time-consuming clerical tasks like insurance verifications, prior authorizations, medical records management, and billing—freeing nurses and doctors to focus on what they do best: patient care. One practice reported handling 20% more patients daily after implementing virtual staffing solutions.

The conversation covers the hybrid future of healthcare, where AI tools and virtual professionals work together to streamline workflows. Lachance emphasizes that despite AI advancements, patients still crave human connection, making virtual assistants who can operate new technologies while maintaining personal touch essential.

From professional hockey player to healthcare entrepreneur, Lachance shares his unexpected journey into medical staffing and why addressing provider burnout became his mission. Ready to revolutionize your practice’s efficiency?

Watch the episode here